The purpose of this tutorial is to show you how to connect to the Engagement History API in Java.
The Engagement History API is a REST API that is offered through LivePerson that allows you to pull your chat transcripts without having to manually go through and export them. In order to connect to the API, you will need to get a set of API keys from LivePerson and install them on your account.
One of the main things that I usually hear from agents is that they are always multitasking and that they are looking for ways to be more efficient when they are chatting, so they can provide the best experience possible to the customers that they are chatting with. My response to the client is, “Are you utilizing the hot keys that are available in LiveEngage?”
Hot keys are shortcuts that are available to you in LiveEngage that you can use to easily move between tasks such taking a chat, changing your status, or even viewing the visitor list.
Update: With the new HTML engagements in LiveEngage, this method is now outdated. It is recommended that you use the supported method listed above.
The purpose of this tutorial is to show you how to use your own custom CSS to modify your embedded chat buttons from LiveEngage.
Currently in LiveEngage, the only options you have for an embedded button is to use an image or the few text styling elements that are available in the engagement studio.
The purpose of this tutorial is to show you how to use the Web Application SDK to send chat lines from your own web application.
The Web Application SDK is a client-side package that can be used to communicate with the LivePerson Agent Workspace. In order to use the SDK, your web application needs to be able to open inside an iFrame, and your application must be hosted over SSL. You can read more about the SDK here: Web App SDK PDF
On the LiveEngage login page, there is a ‘remember me’ check box that you can check to have your information stored in a cookie, however this is not always a valid option for everyone. For example, if your computer automatically clears your cookies and cache every night, or if you have cookies disabled, then the ‘remember me’ check box will not remember your information, which then requires you to enter your account number, username, and password every time you want to login.
Update: This method is now outdated. Now, in LiveEngage, when you create a new survey with no questions, it will automatically remove the Submit button from the survey.
The purpose of this tutorial is to show you how to remove the Cancel & Submit buttons from your offline survey in LiveEngage.
The default offline survey in LiveEngage is nice, but sometimes you want added functionality that is not there, or sometimes you want to display your own custom offline message, but you do not want the customers to leave an offline message using the LiveEngage chat.
Update 6/10/16: This work around is no longer needed for LiveEngage. Instead, if you just include your message in the header of the survey, and delete all questions of the offline survey. The header will show correctly with a close button for the offline survey.
The purpose of this tutorial is to show you how to add your own custom offline message on the offline survey in LiveEngage, and have a link to your own leave a message form.
The purpose of this tutorial is to show you how to make a simple Chrome Extension. Throughout this tutorial we will be making a simple extension that when clicked, will show an HTML page with the text “Hello World!”.
A Chrome Extension is just some basic HTML, CSS, and JavaScript that allows you to add some type of functionality to Chrome by using Chrome’s JavaScript APIs. For this tutorial, we are going to focus on building a simple Hello World html page that uses basic JavaScript.
The purpose of this tutorial is to show you how to add a Facebook Share button to your Android Application that will share a screen shot. I have added a new tutorial that shows just how to add a basic share button to your android application. You can read the tutorial here: Android - Add A Facebook Share Button
For this tutorial I was using: Android Studio 1.1.0, and Facebook SDK v4.
The purpose of this tutorial is to show you how to integrate the Facebook SDK with your Android application. Throughout this tutorial, we will register our application with Facebook and then add the SDK to our project.
For this tutorial I was using: Android Studio 1.1.0, OpenSSL for Windows, and Facebook SDK v4.0.0. You should be able to follow along with other versions of this software.
In order to follow along you will need the following: