LiveEngage

Update: This method is now outdated. Now, in LiveEngage, when you create a new survey with no questions, it will automatically remove the Submit button from the survey.
The purpose of this tutorial is to show you how to remove the Cancel & Submit buttons from your offline survey in LiveEngage.

The default offline survey in LiveEngage is nice, but sometimes you want added functionality that is not there, or sometimes you want to display your own custom offline message, but you do not want the customers to leave an offline message using the LiveEngage chat.

We can prevent the user from leaving a message by removing the Submit button from the offline survey. To do this, we will need to add some code to the header on the survey. The header allows for you to add your own custom CSS, which is how we will hide those buttons. You can make changes to your main offline survey, but it is recommended that you test the changes first before you push changes to your live site.

Note: In LiveEngage, if you have an offline survey with no questions on it, then the header will not generate on your survey. To have an offline survey with just your custom message and no buttons, you will need to add a question to your survey, and we can use CSS to hide that question.

Update 6/10/16: This work around is no longer needed for LiveEngage. Instead, if you just include your message in the header of the survey, and delete all questions of the offline survey. The header will show correctly with a close button for the offline survey.

The purpose of this tutorial is to show you how to add your own custom offline message on the offline survey in LiveEngage, and have a link to your own leave a message form.

The default offline survey in LiveEngage is nice, but sometimes you want added functionality that is not there, or sometimes you want to have a customer leave a message for you using another method that you already have, but you don’t want to disable your chat buttons since there is no way to turn off the offline survey.

We can do this by using the header that is available on the offline survey in LiveEngage. The header allows for you to add your own custom HTML, which is how we will add the link to your own form. You can make changes to your main offline survey, but it is recommended that you test the changes first before you push changes to your live site.