On the LiveEngage login page, there is a ‘remember me’ check box that you can check to have your information stored in a cookie, however this is not always a valid option for everyone. For example, if your computer automatically clears your cookies and cache every night, or if you have cookies disabled, then the ‘remember me’ check box will not remember your information, which then requires you to enter your account number, username, and password every time you want to login.

You can get around this by adding some additional parameters to the URL, which will then automatically fill out the fields on form when you request the login page.

Here is an example:

https://authentication.liveperson.net/login.html ?stId=123456

By adding the stId variable as a parameter on this URL, and by assigned it a value, it will populate the account number field on the login page. You just need to replace the 123456 with your Account ID for this to work.

Update: This method is now outdated. Now, in LiveEngage, when you create a new survey with no questions, it will automatically remove the Submit button from the survey.
The purpose of this tutorial is to show you how to remove the Cancel & Submit buttons from your offline survey in LiveEngage.

The default offline survey in LiveEngage is nice, but sometimes you want added functionality that is not there, or sometimes you want to display your own custom offline message, but you do not want the customers to leave an offline message using the LiveEngage chat.

We can prevent the user from leaving a message by removing the Submit button from the offline survey. To do this, we will need to add some code to the header on the survey. The header allows for you to add your own custom CSS, which is how we will hide those buttons. You can make changes to your main offline survey, but it is recommended that you test the changes first before you push changes to your live site.

Note: In LiveEngage, if you have an offline survey with no questions on it, then the header will not generate on your survey. To have an offline survey with just your custom message and no buttons, you will need to add a question to your survey, and we can use CSS to hide that question.

Update 6/10/16: This work around is no longer needed for LiveEngage. Instead, if you just include your message in the header of the survey, and delete all questions of the offline survey. The header will show correctly with a close button for the offline survey.

The purpose of this tutorial is to show you how to add your own custom offline message on the offline survey in LiveEngage, and have a link to your own leave a message form.

The default offline survey in LiveEngage is nice, but sometimes you want added functionality that is not there, or sometimes you want to have a customer leave a message for you using another method that you already have, but you don’t want to disable your chat buttons since there is no way to turn off the offline survey.

We can do this by using the header that is available on the offline survey in LiveEngage. The header allows for you to add your own custom HTML, which is how we will add the link to your own form. You can make changes to your main offline survey, but it is recommended that you test the changes first before you push changes to your live site.

Hi Everyone,

After much thought, I decided to update the look and feel of my blog to make it look a little more modern. I liked the old design, but it seemed a little basic. With the redesign, I decided to add two new ways to navigate the site.

The first is an archive list on the navigation bar. You can easily get between the older posts using this drop down menu. The second is a label cloud page. You can use this page to easily get to any previous post.

I hope you like the new feel of the site. If you have any comments, please post them below.

On October 7th, 2015, at 11:00 AM - 12:00 Noon EST, Adobe will be having a session on customizing the dialog fields in the Touch UI.

During this session you will learn how to implement custom fields, or widgets, for Touch UI dialog in AEM 6.1. The goal of this session is to teach you things that were previously done in the Classic UI can now be done using the Granite and Coral UI.

These things include:

On October 14th, 2015, at 1:00 - 1:30 AM EST, Adobe will be having a live Q&A session on the AEM 6.1 Translation Integration and Best Practices session that is on September 30th, 2015.

This session is being held for the AEM community members that are India. If you were not able to attend the September 30th session, it is recommended that you watch the recorded session and have your questions ready for this event. The recording for the September 30th session should be available on October 1st.

This GEM is Presented by: Christine Duran, Sr Manager Translation Technologies, Adobe, and Mathias Siegel, Sr Product Manager, Adobe Experience Manager

You can register here for the event: AEM GEM

On September 30th, 2015, Adobe will be having a live webinar on AEM 6.1 Translation Integration and Best Practices.

Adobe will present enhanced translation integration capabilities in AEM and best practices for managing multilingual web sites.

During this session you will learn how to:

• structure global websites in AEM 
• use language copies/ live copies/ MSM 
• how to integrate translation service providers for successful completion of translation projects

Adobe will be holding another “Ask the Community Experts Session” this month on September 29th at 11 A.M. - 12:00 P.M. EST.

By attending this session you will gain a better understanding of:

• The Dispatcher
• Best practices for configuring, using, and securing communication between Dispatcher and AEM
• When it is appropriate to disable the dispatcher

The purpose of this tutorial is to show you how to make a simple Chrome Extension. Throughout this tutorial we will be making a simple extension that when clicked, will show an HTML page with the text “Hello World!”.

A Chrome Extension is just some basic HTML, CSS, and JavaScript that allows you to add some type of functionality to Chrome by using Chrome’s JavaScript APIs. For this tutorial, we are going to focus on building a simple Hello World html page that uses basic JavaScript.

On September 9th, 2015, Adobe will be having a live webinar on an IBM WebSphere Commerce Integration for AEM.

The Commerce Integration Framework (CIF) is an AEM add-on that accelerates any eCommerce integration project by providing documented integration patterns, reference code and components. The IBM WebSphere integration package is a specialized CIF reference implementation for IBM’s WebSphere eCommerce platform. In this session we will guide you through the different integration features with deep-dives into the code. You will learn how to customize, extend and test your integration.

This GEM is Presented by: Martin Buergi Product Manager, Adobe and Markus HaackSenior Developer, Adobe.

You can regisiter here for the event:  http://dev.day.com/content/ddc/en/gems/ibm-websphere-commerce-integration-for-aem.html

Update (9/23/15) - You can watch the recorded session here:  https://seminars.adobeconnect.com/_a227210/p3jzqe0k0xa?launcher=false&fcsContent=true&pbMode=normal