Adobe will be holding another “Ask the Community Experts Session” on January 19th at 11 A.M. - 12:00 P.M. EST. This is a follow up on the AEM Gems session AEM 6.1 Translation Integration & Best Practices that can be viewed here: http://bit.ly/1YfAofQ Join this session for a deep dive into the best practices, and for tips and tricks for using translation within the Experience Manager. Here is a link to sign up if you are interested: Ask the Community Experts

The purpose of this tutorial is to show you how to connect to the Engagement History API in Java. The Engagement History API is a REST API that is offered through LivePerson that allows you to pull your chat transcripts without having to manually go through and export them. In order to connect to the API, you will need to get a set of API keys from LivePerson and install them on your account.

I have gotten a lot of questions about adding a basic share button to your android app from one of my previous posts, so I decided to add a new tutorial that shows just how to add a basic share button. The purpose of this tutorial is to show you how to add a Facebook Share button to your Android Application. For this tutorial I was using: Android Studio 1.1.0, and Facebook SDK v4.

One of the main things that I usually hear from agents is that they are always multitasking and that they are looking for ways to be more efficient when they are chatting, so they can provide the best experience possible to the customers that they are chatting with. My response to the client is, “Are you utilizing the hot keys that are available in LiveEngage?” Hot keys are shortcuts that are available to you in LiveEngage that you can use to easily move between tasks such taking a chat, changing your status, or even viewing the visitor list.

Update: With the new HTML engagements in LiveEngage, this method is now outdated. It is recommended that you use the supported method listed above. The purpose of this tutorial is to show you how to use your own custom CSS to modify your embedded chat buttons from LiveEngage. Currently in LiveEngage, the only options you have for an embedded button is to use an image or the few text styling elements that are available in the engagement studio.

Adobe will be holding another “Ask the Community Experts Session” this month on November 24th at 11 A.M. - 1:00 P.M. EST. By attending this session you will gain a better understanding of: Using AEM Apps Ask questions related to using AEM Apps for mobile apps solutions If you have not attended one of these AEM sessions, they are a great chance to listen to some of the best experts in the industry, a great place to ask questions, and a good way to start networking.

The purpose of this tutorial is to show you how to use the Web Application SDK to send chat lines from your own web application. The Web Application SDK is a client-side package that can be used to communicate with the LivePerson Agent Workspace. In order to use the SDK, your web application needs to be able to open inside an iFrame, and your application must be hosted over SSL. You can read more about the SDK here: Web App SDK PDF

Today I wanted to share with you a XML Chat Transcript Parsing tool that I created to parse the chat transcripts that you can export from LiveEngage. Inside LiveEngage, there is no easy way to see/analyze the chat transcripts without going through them one at a time. One of the options that is available to you, is you are able to export the transcripts as a text file or as xml file.

On the LiveEngage login page, there is a ‘remember me’ check box that you can check to have your information stored in a cookie, however this is not always a valid option for everyone. For example, if your computer automatically clears your cookies and cache every night, or if you have cookies disabled, then the ‘remember me’ check box will not remember your information, which then requires you to enter your account number, username, and password every time you want to login.

Update: This method is now outdated. Now, in LiveEngage, when you create a new survey with no questions, it will automatically remove the Submit button from the survey. The purpose of this tutorial is to show you how to remove the Cancel & Submit buttons from your offline survey in LiveEngage. The default offline survey in LiveEngage is nice, but sometimes you want added functionality that is not there, or sometimes you want to display your own custom offline message, but you do not want the customers to leave an offline message using the LiveEngage chat.